Refund policy

Because our items are handmade and often custom-created, we have a limited return policy. Please read the details below before placing your order.

Returns

Due to the handmade nature of our products, we do not accept returns on custom or personalized items unless the item arrives damaged or defective.

For non-custom items, returns may be accepted within 7 days of delivery if the item:

  • Is unused and in its original condition

  • Is returned in the original packaging

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with:

  • Your order number

  • Photos of the damaged or incorrect item

  • Photos of the packaging

Once verified, we will offer a replacement or refund.

Refunds

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 3–7 business days after the return is received and inspected.

Custom & Personalized Items

Items that are customized, personalized, or made to order (including names, colors, or design requests) cannot be returned or refunded unless they arrive damaged or we made an error in the customization.

Cancellations

Orders may be canceled within 12 hours of purchase. After this time, production may have already begun and cancellation may not be possible.

Contact Us

If you have any questions about your order, please contact us at: sales@sippinaura.com.