Terms of service

Overview

This website is operated by Sippin' Aura. Throughout the site, the terms “we”, “us”, and “our” refer to Sippin' Aura. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service.

These Terms apply to all users of the site including customers, vendors, and visitors.

Handmade Product Disclaimer

Many of our items are handmade and custom created, which means each item may have slight variations.

Because of the handmade process, the following may vary slightly from product photos:

Color shades
Glitter placement
Rhinestone placement
Text placement
Design alignment

These variations are normal and not considered defects.

Custom and Personalized Orders

Custom and personalized items are made according to the information provided by the customer.

Customers are responsible for ensuring that the following information is entered correctly when placing an order:

Spelling of names or text
Design selections
Color selections
Placement instructions

Once production has begun, changes or cancellations may not be possible.

Custom or personalized items cannot be returned or refunded unless the item arrives damaged or an error was made on our part.

Text and Design Placement

Design placement examples shown on product images are examples only. Actual placement may vary slightly depending on:

Cup size
Length of name or text
Design spacing
Overall design balance

We reserve the right to make minor adjustments to ensure the best overall appearance of the final product.

Product Care

Handmade tumblers and rhinestone products require proper care. Unless otherwise stated:

Hand wash only
Do not soak
Do not place in dishwasher
Do not place in microwave

Improper care may damage the product.

Shipping

Processing times vary depending on the type of item ordered. Processing time does not include shipping time.

Shipping carriers may experience delays that are outside of our control.

Once a package has been shipped, we are not responsible for carrier delays, lost packages, or delivery issues, but we will assist customers with filing claims when possible.